Privacy Policy
The website https://www.cloud4things.com and the mobile application ‘cloud4things’ (together
“Website”) are owned and operated by Cloud4things Technology Private Limited, a
company incorporated in India under the Companies Act, 1956, (“Company”). The
Company owns and operates a proprietary application with respect to IoT applications for
residents in housing societies , industries, and commercial buildings and also provides certain
associated services (“Services”).
This Privacy Policy (“Privacy Policy”) sets out the privacy practices of the Company
with respect to the entire content of the Website.
This document is published in accordance with the provisions of the Information Technology Act,
2000 and the rules made thereunder that require publishing the rules and regulations, privacy
policy, and terms of use on an online portal of the Company. We request you to go through this
Privacy Policy and Terms of Use carefully before you decide to access this Website.
For the purposes of this Privacy Policy, the words “us”, “we”, and
“our” refer to the Company and all references to “you”,
“your” or “user”, as applicable, mean the person who accesses, uses
and/or participates in the Website in any manner or capacity.
The protection and security of your personal information is our top priority and we have taken
all necessary and reasonable measures to protect the confidentiality of user information and its
transmission through the internet.
By using our Services and the Website or by otherwise giving us your information, you agree with
the terms of this Privacy Policy. You also expressly consent to our use and disclosure of your
Personal Information (as defined below) in the manner prescribed under this Privacy Policy and
further signify your agreement with this Privacy Policy and the Terms of Use. If you do not
agree to this Privacy Policy, do not subscribe to the Services, use the Website, or give us any
of your information.
- COLLECTION OF INFORMATION
1.1 We may collect the following information from you, through your use of the Website or by
joining the cloud4things community on social media websites, or which is provided by one of
our marketing partners, or through any engagement with Cloud4Things. We may collect and
process personal information provided by you, including but not limited to:<
(a)information that you provide at the time of registration including any information that
identifies or can be used to identify, contact or locate the user such as name, address,
email address, bank details, and phone number.
(b)any data that is automatically captured by the Website such as your mobile phone
operating system, every computer / mobile device connected to the internet is given a domain
name and a set of numbers that serve as that computer’s Internet Protocol or
“IP” address. When you request a page from any page on the Website, our web
servers automatically recognize your domain name and IP address. The domain name and IP
address reveal nothing personal about you other than the IP address from which you have
accessed the Website.(hereinafter, collectively referred to as “Personal
Information”).
- USE OF THE INFORMATION COLLECTED
2.1 Use of Information for ServicesThe
primary goal of the Company in collecting the information is to provide you a platform for
the purpose of providing the services. The Company may use the Personal Information provided
by you in the following ways:
(a)To help provide you with the services;
(b)To observe, improve, and administer the quality of service;(c)To analyze how the Website
is used, diagnose technical problems;
(d)Remember the basic information provided by you for effective access;
(e)To confirm your identity in order to determine your eligibility to use the Website and
avail the Services;
(f)To notify you about any changes to the Website;
(g)To enable the Company to comply with its legal and regulatory obligations;
(h)For the purpose of sending administrative notices and Service-related alerts and similar
communication, as detailed under this Privacy Policy, with a view to optimizing the
efficiency of the Website;
(i)Doing market research, troubleshooting, protection against error, project planning, fraud
and other criminal activity; and
(j) To enforce the Company’s Terms of Use.
2.2 Sale of Assets, Merger, Acquisition, Bankruptcy
Information collected from you may be transferred to a third party as a result of a sale or
acquisition, merger or bankruptcy involving the Company.
2.3 Cookies
Cookies are small portions of information saved by your browser onto your computer/mobile.
Cookies are used to record various aspects of your visit and assist the Company to provide
you with uninterrupted service. Any information that is gathered by cookies or other web
tracking technologies on the Website, and the use of the same is subject to the disclosures
and options provided in the Cookies Policy.
- SHARING OF INFORMATION
3.1 Consulting
The Company may partner with another party to provide certain specific services if required.
When you sign up for such services, the Company will share names, or other information that
is necessary for the third party to provide these services. The Company’s contractual
arrangements with such third parties restrict these parties from using personally
identifiable information except for the explicit purpose of assisting in the provision of
these services.
3.2 Targeted Advertising
You expressly acknowledge and agree that we may also share or transfer your Personal
Information to third-party service providers, for the limited purpose of allowing or
permitting such third-party service providers, including Google, and other social media
websites to display Cloud4Things advertisements and notifications on sites across the
Internet, based on the information that is collected by Cloud4Things, to optimize and
display advertisements based on your past preferences and visits on the Website as part of
its Services.
3.3 Regulatory Disclosures
We cooperate with government and law enforcement officials and private parties to enforce
and comply with the law. Thus, we may access, use, store, transfer and disclose your
information (including Personal Information), including disclosure to third parties such as
government or law enforcement officials or private parties as we reasonably determine is
necessary and appropriate: (i) to satisfy any applicable law, regulation, governmental
requests or legal process; (ii) to protect the safety, rights, property or security of the
Company, our Services, the Website or any third party; (iii) to protect the safety of the
public for any reason; (iv) to detect, prevent or otherwise address fraud, security or
technical issues; and /or (v) to prevent or stop any activity we consider to be, or to pose
a risk of being, an illegal, unethical, or legally actionable activity. Such disclosures may
be carried out without notice to you.
3.4 Referrals
When you e-mail a service available on the website to a friend, you and your friend’s
names, phone numbers and e-mail addresses are requested. Your email and your friend’s
e-mail addresses will only be used for this purpose unless permission is otherwise
granted.
3.5 Link to Third-Party Websites
This Website may contain links that may lead you to other Websites. Please note that once
you leave the Company’s Website you will be subjected to the privacy policy of the other
Websites. The linked sites are not necessarily under the control of the company. Please be
aware that the Company is not responsible for the privacy practices of other sites. The
Company encourages you to read the privacy policies of each and every website that collects
personal Information. If you decide to access any of the third-party sites linked to the
Website, you do this entirely at your own risk. Any links to any partner of the Company
should be the responsibility of the linking party, and the Company will not be responsible
for notification of any change in name or location of any information on the Website.
3.6 We may further disclose your Personal Information to such third parties to whom we have
transferred our rights and duties under any agreement entered into with such third parties
and may also disclose your Personal Information to any of our affiliates, subsidiaries, or
related entities.
- SECURITY OF INFORMATION
4.1 The Company has put in place appropriate methods and managerial procedures to safeguard
and secure such Personal Information. The Company only processes Personal Information in a
way that is compatible with and relevant to the purpose for which it was collected or
authorized by the user. The Website allows users access to their personal information and
allows them to correct, amend, or delete inaccurate information.
4.2 The Company uses commercially reasonable precautions to preserve the integrity and
security of your information against loss, theft, unauthorized access, disclosure,
reproduction, use, or amendment.
4.3 The information that is collected from you may be transferred to, stored, and processed
at any destination within India. By submitting information on the Website, you agree to this
transfer, storing and/or processing. The Company will take such steps as it considers
reasonably necessary to ensure that your information is treated securely and in accordance
with this Privacy Policy.
4.4 In using the Website, you accept the inherent security implications of data transmission
over the internet. Therefore, the use of the Website will be at your own risk and the
Company assumes no liability for any disclosure of information due to errors in
transmission, unauthorized third-party access or other acts of third parties, or acts or
omissions beyond its reasonable control and you agree not to hold the Company responsible
for any breach of security.
4.5 In the event the Company becomes aware of any breach of the security of your
information, it will promptly notify you and take appropriate action to the best of its
ability to remedy such a breach.
- EXCLUSION
5.1 This Privacy Policy does not apply to any information other than information collected
by the Company through the Website including such information collected in accordance with
the clause on “Collection of Information” above. This Privacy Policy will not
apply to any unsolicited information provided by you through this Website or through any
other means. This includes, but is not limited to, information posted on any public areas of
the Website. All such unsolicited information shall be deemed to be non-confidential and the
Company will be free to use, disclose such unsolicited information without limitation.
5.2 The Company also protects your Personal Information off-line other than as specifically
mentioned in this Privacy Policy. Access to your Personal Information is limited to
employees, agents or partners and third parties, who the Company reasonably believes will
need that information to enable the Company to provide Services to you. However, the Company
is not responsible for the confidentiality, security or distribution of your own Personal
Information by our partners and third parties outside the scope of our agreement with such
partners and third parties.
- DATA RETENTION
The Company shall not retain Personal Information longer than is necessary to fulfill the
purposes for which it was collected and as permitted by applicable law. If you wish to
cancel your account or request that the Company no longer use your information to provide
you with services, contact us through email at info@cloud4things.com. Even after your account
is terminated, the Company may retain your Personal Information as needed to comply with our
legal and regulatory obligations, resolve disputes, conclude any activities related to the
cancellation of an account, investigate or prevent fraud and other inappropriate activity,
to enforce our agreements, and for other business reason.
- RIGHT TO WITHDRAW CONSENT
The consent that you provide for the collection, use, and disclosure of your Personal
Information will remain valid until such time it is withdrawn by you in writing. If you
withdraw your consent, the Company will stop processing the relevant Personal Information
except to the extent that the Company has other grounds for processing such Personal
Information under applicable laws. The Company will respond to your request within a
reasonable timeframe. You may withdraw your consent at any time by contacting the Company or
by using the functionalities of the Website.
- RIGHT TO CORRECTION
You are responsible for maintaining the accuracy of the information you submit to us, such
as your contact information provided as part of account registration. The Company relies on
the users to disclose to it all relevant and accurate information and to inform the Company
of any changes. If you wish to make a request to correct or update any of the personal data
that we hold about you, you may submit your request in writing or via email to info@cloud4things.com.
- ACCESS OUTSIDE INDIA
The Company makes no representation that the Website is appropriate to be used or accessed
outside India. This document is published in accordance with the provisions of the
Information Technology Act, 2000 and the Company is compliant with the laws of India. If any
users use or access the Website from outside India, they do so at their own risk and are
responsible for compliance with the laws of such jurisdiction and the Company shall not have
any responsibility for or liability arising from, such compliance with local laws. This
Privacy Policy does not constitute, nor may it be used for or in connection with, any
promotional activities or solicitation by anyone in any jurisdiction in which such
promotional activities or solicitation is not authorized or to any person to whom it is
unlawful to promote or solicit.
- NOTIFICATION OF CHANGES
From time to time, the Company may update this Privacy Policy to reflect changes to its
information practices. Any changes will be effective immediately upon the posting of the
revised Privacy Policy. If the Company makes any material changes, it will notify you by
email (sent to the e-mail address specified in your account) or by means of a notice on the
Services prior to the change becoming effective. We encourage you to periodically review
this page for the latest information on our privacy practices.
- ONLINE PAYMENT PROCESS
To enable end user to pay online through our platform for services/products being availed,
we use third-party services for payment processing.
Any payment collected for the building owner of PG/Hostels for the period of the 1st to the
30th of the month shall be paid by the 7th of the next month. This is subject to net
outstanding of accounts.
We will not store or collect your payment card details or account details.
That information is provided directly to our third-party payment processors whose use of your
personal information is governed by their Privacy Policy.
- OPT-IN AND OPT OUT PROCEDURES
Upon registration, you may receive certain communication from the Company and you may at any
time choose to opt-out of receiving further communications from the Company. To be
completely removed from the Company’s mailing list, you may contact us at info@cloud4things.com. If you are using an
e-mail forwarding service or other similar service please make sure to include the correct
e-mail address or addresses.
Mr. Rajeev Upreti
Email Id: info@cloud4things.com
- GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the
name and contact details of the Grievance Officer are provided below:
Mr. Rajeev Upreti
Email Id: info@cloud4things.com
- ADDRESS FOR PRIVACY QUESTIONS
Should you have questions about this Privacy Policy or the Company’s information
collection, use and disclosure practices, you may contact us at: info@cloud4things.com. We will use reasonable
efforts to respond promptly to requests, questions, or concerns you may have regarding our
use of Personal Information about you. Except where required by law, the Company cannot
ensure a response to questions or comments regarding topics unrelated to this policy or the
Company’s privacy practices.
